Hi Bernadette!

Thank you for mailing your question to our mailing list. I'll provide you with the answer as to how I understand your situation from the screenshots you sent:

First, you created a sales invoice (AR) which was given number 4. Then you discovered the numbers in the invoice were incorrect, so you clicked the VOID button on the invoice. You expected the invoice to be removed from the list of "open" (unpaid) AR items. However, from your screenshots, I see they are still there.

(Is that what happened?)

If that's what happened, the following is the (not too great) solution: If you go to the Cash -> Receipts screen and select the customer of these invoices 4 and 4-VOID, you end up in a screen which allows you to enter a payment. Now, in that screen select the invoices 4 and 4-VOID. The total of the payment should indicate "0" (zero). Then, select an account and a payment date and click POST.

The result is that you've used the negative AR amount from invoice 4-VOID to close the positive amount of invoice 4. There's a payment in the system, but the payment is net-zero. If you use an otherwise-unused account to record the transaction, there will be nothing in the books and the account will show a zero-balance both before and after the payment.

Hope that helps!

Regards,

Erik.

On Mon, Nov 26, 2018 at 7:29 AM Bernadette Nicole Rivera <brivera@multistylespecialist.com> wrote:

Hi Team,

I'm one of the Administrator of LedgerSMB System here in the Philippines. We have concerns with regards to the Accounts Receivable, we were unable to delete VOID INVOICED(wrong inputs) and Invoiced (due to wrong inputs of the sequence of the invoice number). Please see attached file for your reference.

Hoping for your quick response for this matter.

Thank you,

--

Best Regards,

Bernadette Nicole C. Rivera
IT Support L1
Multistyle Specialist Inc.

+639289698563 / (02) 641-6515

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