Hi Bernadette,

I'm sorry you're still having issues! I'm trying to understand (without seeing your screen) what your situation is. I can see the error screen, but not which steps you went through to create that error. Could you create a list of steps you went through before the error? Something along these lines:

1. I log into LedgerSMB

2. I follow the menu Cash > ...

3. I click on ...

4. I see the error

Now I really need you to fill in the gaps of the list of actions above (or create your own list). Because from the error, I can't see what you did, which means I can't help you resolve the problem. (I tried to explain on 10 December; maybe we should have a skype or other chat to be able to help you more quickly?)

Regards,

Erik.

On Wed, Jan 2, 2019 at 9:34 AM Bernadette Nicole Rivera <brivera@multistylespecialist.com> wrote:

On 2018-11-28 21:45, Bernadette Nicole Rivera wrote:
> Hi Erik,
>
> I'm having a hard time in posting the solution/s that you've shared on
> this thread. Here's the error that I've encountered, please see
> attached file for your reference.
>
> Thank you!
> On 11/29/2018 5:17 AM, Erik Huelsmann wrote:
>
>> Hi Bernadette!
>>
>> Thank you for mailing your question to our mailing list. I'll
>> provide you with the answer as to how I understand your situation
>> from the screenshots you sent:
>>
>> First, you created a sales invoice (AR) which was given number 4.
>> Then you discovered the numbers in the invoice were incorrect, so
>> you clicked the VOID button on the invoice. You expected the invoice
>> to be removed from the list of "open" (unpaid) AR items. However,
>> from your screenshots, I see they are still there.
>>
>> (Is that what happened?)
>>
>> If that's what happened, the following is the (not too great)
>> solution: If you go to the Cash -> Receipts screen and select the
>> customer of these invoices 4 and 4-VOID, you end up in a screen
>> which allows you to enter a payment. Now, in that screen select the
>> invoices 4 and 4-VOID. The total of the payment should indicate "0"
>> (zero). Then, select an account and a payment date and click POST.
>> The result is that you've used the negative AR amount from invoice
>> 4-VOID to close the positive amount of invoice 4. There's a payment
>> in the system, but the payment is net-zero. If you use an
>> otherwise-unused account to record the transaction, there will be
>> nothing in the books and the account will show a zero-balance both
>> before and after the payment.
>>
>> Hope that helps!
>>
>> Regards,
>>
>> Erik.
>>
>> On Mon, Nov 26, 2018 at 7:29 AM Bernadette Nicole Rivera
>> <brivera@multistylespecialist.com> wrote:
>>
>>> Hi Team,
>>>
>>> I'm one of the Administrator of LedgerSMB System here in the
>>> Philippines. We have concerns with regards to the Accounts
>>> Receivable, we were unable to delete VOID INVOICED(wrong inputs)
>>> and Invoiced (due to wrong inputs of the sequence of the invoice
>>> number). Please see attached file for your reference.
>>>
>>> Hoping for your quick response for this matter.
>>>
>>> Thank you,
>>>
>>> --
>>> Best Regards,
>>>
>>> Bernadette Nicole C. Rivera
>>> IT Support L1
>>> Multistyle Specialist Inc.
>>> +639289698563 / (02) 641-6515
>>>
>>> -------------------------
>>>
>>> [1]
>>>
>>> This email has been checked for viruses by Avast antivirus
>>> software.
>>> www.avast.com [1]
>>>
>>> _______________________________________________
>>> users mailing list
>>> users@lists.ledgersmb.org
>>> https://lists.ledgersmb.org/mailman/listinfo/users
>>
>> --
>>
>> Bye,
>>
>> Erik.
>>
>> http://efficito.com [2] -- Hosted accounting and ERP.
>> Robust and Flexible. No vendor lock-in.
>
> --
> Best Regards,
>
> Bernadette Nicole C. Rivera
> IT Support L1
> Multistyle Specialist Inc.
> +639289698563 / (02) 641-6515
>
> Links:
> ------
> [1] https://www.avast.com/antivirus
> [2] http://efficito.com/

Hi Erik,

Good day!

A gentle follow up regarding my concern to LedgerSMB.

Thank you!
--
Best Regards,
Bernadette Nicole C. Rivera
IT Staff
+63 977 779 2538