Hi Michael,

Sorry to hear you have a problem installing.
Lets see what we can do to help.

If you could start by answering the following questions please.

• did you download the tarball, git repo, docker image, or debian package
  
• what do the following commands return
  
  • [[ -x $(which apt) ]] && apt list libpgobject* || echo no apt
  • perl -M'PGObject::Util::DBAdmin' -e 'print "\nVERSION=$PGObject::Util::DBAdmin::VERSION\n";'
  • cat /etc/lsb-release /etc/issue /etc/redhat-release  /etc/suse-release /etc/mandrake-release /etc/os-release 2>/dev/null
  • uname -ov
  • echo -e "PERL5LIB: $PERL5LIB"
  • perl -I$HOME/perl5/lib/perl5 -Mlocal::lib
• Stop the LedgerSMB Starman process (probably "sudo service starman-ledgersmb stop" )
  
  • run cd /usr/local/ledgersmb # cd to the LedgerSMB install dir
  • run starman --listen 0.0.0.0:5762 --workers 1 tools/starman.psgi  # start starman manually
    
  • browse to "http://$ledgersmb_server_address:5762/setup.pl"
  • login with no company name using the login button not the create button
    
  • copy the starman console output into this email
  • ctrl-c to kill starman
  • copy the result of
    run cat /var/log/postgresql/postgresql-9.4-main.log into this email
    (redact anything sensitive, and only show the part for the time after you start starman)
• If the above works, try re-starting starman, and creating a new company instead of simply logging in

We can often provide realtime assistance if you visit us in our chat room at

#ledgersmb:matrix.org

Regards
David G  (dcg_mx in the chat room)

On 28/08/17 10:09, Michael Chinn wrote:

Greetings:

Version: 1.5.9
Environment: Ubuntu-16.04 x64
Apache2 + PostgreSQL-9.5

Following install instructions at:
https://ledgersmb.org/content/installing-ledgersmb-15

Got all the way to the "setup.pl".  Enter the user name "lsmb_dbadmin" +
password + name-of-new-company-db.

Got this error:

Error!
APPLICATION ERROR at
/usr/local/share/perl/5.22.1/PGObject/Util/DBAdmin.pm line 265.
dbversion: 1.5.9, company:
Status: 500 Internal server error (PSGI.pm run_new)

I've checked Apache2, Starman, and PostgreSQL and all are up and running
w/o errors.

Help? Hints?

Regards,
Michael

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